troubleshooting/client-will-not-open
The client will not open
What to do when UnicornCROSS does not open or closes immediately.
Knowledge base
Common problems
Simple steps for startup, sign-in, update, and connection problems.
troubleshooting/stuck-on-loading
The client stays on “Loading”
Steps to try when the client does not move past the loading screen.
troubleshooting/cannot-sign-in
Cannot sign in to the client
Check your account and device when UnicornCROSS does not accept your sign-in.
troubleshooting/no-routes-after-sign-in
No routes appear after sign-in
Restore the route list when sign-in works but the page is empty.
troubleshooting/update-not-responding
Nothing happens after pressing “Update”
What to do when route information does not update.
troubleshooting/routes-will-not-connect
Routes appear but will not connect
Simple checks when routes are visible but the connection fails.
troubleshooting/windows-startup
UnicornCROSS will not start on Windows
Windows checks for a client that does not open or disappears immediately.
troubleshooting/macos-window-missing
The UnicornCROSS window is missing on macOS
Find or reopen the client when it is running without a visible window.
troubleshooting/contact-support
How to contact support
Send the useful details support needs without sharing private information.